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Privacy Policy

Evia strives to create incredible travel experiences. The more we know about you the more we can plan your perfect experience.I n planning your trip we will ask you for personal information (some mandatory, some optional) and in turn, we promise to protect this information and keep it confidential. We also promise never to sell your information to anyone.

What We Ask For & Why

You can purchase a trip or make a reservation by contacting our Travel Councilors, or by visiting our website. At that time, we will ask you to provide some basic information (such as your name, phone number, date of birth, and other pertinent information) so that we can identify you, follow up with you and process your purchase. In order to provide the best travel experience we will ask for other information. Below are some of the things we ask for:

Flight and Passport Information

Unless we are booking your flight, we need your flight information in order to properly arrange any necessary airport pick-up or drop-off services and/or to ensure that you will have adequate time to get to the airport for your flights home. In some instances passport information may be needed because it is required by our local service providers (e.g. a hotel or a ship), or to facilitate your further transportation while on a trip organized by us.

Dietary Requirements

Many people prefer, or are required to follow certain diets. Some people have allergies that need to be identified. We try to accommodate these choices and needs whenever possible. Therefore, we ask questions about your dietary needs and preferences and try our best to meet those needs. Our guides contact hotels and restaurants in advance to help us meet this objective.

Physical and Health Details

We ask questions about your age and gender. Sometimes we ask about your physical fitness level to ensure that your trip will be fun and safe.

Personal Preferences

Evia strives to provide you with the highest level of personal service. Our Travel Counselors record the special requests or preferences that are specified at the time of your booking. For example, on a trip with wine tasting it’s always good for us to know: Do you prefer white or red! This information is passed on to your guides and enables them to meet and we hope, exceed all of your expectations. Also, our guides may pass on information about special requests to hotels and restaurants to ensure a great trip for you, our traveller. We maintain a record of this information to ensure that on subsequent trips these personal preferences continue to be accommodated. We also keep a record of past trips you have taken with us to help us understand the type of activities or trips you prefer and to determine what information (i.e. about new or revised trips) you might find interesting.

Our newsletter

We have regular newsletters, sometimes telling about our trips and sometimes just telling a travel story. To sign up for this service simply give us your name and email address. You can unsubscribe at any time.

Mailing List

We never sell your address or private information. Evia, eviactive.com and Garth Allen Marksted Travel respects and values your privacy.

Unsubscribe

We recognize the importance of providing you with a choice. At any time, you may request to discontinue receiving emails from us by simply replying to the email with the word “UNSUBSCRIBE” in the subject (upper case not required). All emails that we send also provide you with a link to unsubscribe or decline from receiving further email. Newsletter recipients may also unsubscribe by emailing us at info@eviactive.com or calling 514-344-8888.

Cookies and Similar Technologies

Evia’s web site uses use “cookies,” small text files that can be read by a web server in the domain that put the cookie on your hard drive. We may use cookies to store your preferences and settings; help with sign-in; provide targeted ads; and analyze site operations.

Links to Other Web Sites

Our web site contains links to other sites. Please be aware that eviactive.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Our Promise to You

We understand the importance of privacy and carefully protect all the information that you have entrusted to us.

Your Right to Review Your Information

You may, at any time; request further information about the way Evia, eviactie.com or Garth Allen Marksted Travel manages your personal information. All of our travellers have the right, at any time, to examine the information we keep regarding them, subject to any restrictions required by law, and may request rectification of inaccurate or incomplete information. You may also request removal from our contact lists or correct your personal information by contacting an Evia Privacy Officer in writing:

Evia and Garth Allen Marksted Travel
8260 Devonshire Road Suite 210
Montreal, Quebec, Canada
H4P 2P7

Complaints

If you feel we have not complied with this Privacy Policy or if you have any other concern, you may file a complaint by sending a letter to our main offices (address same as above) or sending us an email at info@eviactive.com

Complaints or requests for information shall be the object of an investigation in accordance with Consumer Protection Laws for the travel industry in the province of Quebec. If the complaint is justified, Evia will take the appropriate measures to address the complaint, including access to the requested information, by proceeding with rectification or, as the case may be, by amending its Policy and practices.